Award Letter from Ricoh America Corporation


October 19, 2015

Document Technologies
7309 Jefferson St NE
Albuquerque, NM 87109

Michael Lutgen,

Ricoh recognizes it has partnered with the best Dealer Network in the industry and we intend to reward the “Best of the Best”. On behalf of Ricoh Americas Corporation, we are pleased to inform you that all Document Technologies authorized service locations (if applicable) have been recognized as:

Ricoh’s RFG Circle of Excellence Certified for 2016
We wish to extend our appreciation for your participation in Ricoh’s RFG Circle of Excellence Program and thank you for your commitment to service excellence. This program is designed to recognize Dealers who provide outstanding service and support in accordance with Ricoh’s guidelines.

Document Technologies has met or exceeded the requirements of the RFG Circle of Excellence Program in the following areas:

  • Service Engineer Skills Assessment( Prestige)
  • Service Operations Assessment which includes the following:
    • Use of Genuine Ricoh Parts and Supplies
    • Hardware & Solutions Training
    • Relevant Industry Certificationsricoh-copiers
    • Service Organization Structure
    • Field Staff & Help Desk Productivity & Efficiency Measures
    • Customer Satisfaction Measurement Process & System
    • Effective Utilization of Ricoh Resources
    • Business Plan Management & Process Improvement

Again, we extend our congratulations to Document Technologies and their entire Service Organization on this outstanding achievement.

Best regards,

James D. Coriddi
VicePresident, Dealer Division
Ricoh Americas Corporation

Dan Piccoli
Director, Dealer Services
Managed and Technology Services