These guys are awesome. We contacted them when we set a new office up in Albuquerque, and they have been providing us with top-notch service since day one.
They cover everything an office will encounter: software issues, networking stuff, printers & copiers. They’re great because they not only do on-site work, but they’ll gladly do over the phone diagnostics as well. This is especially helpful when you’re busy, kind of know that the deal is, but need someone a little more knowledgeable.
Lastly, they’re all really down to Earth and easy to deal with. I’ve had my share of techies that were a little aloof and hard to work with. Not these guys. Every one of their staff has been polite and professional, not to mention efficient and capable.
I just saw you for the first time in approximately a month. It was an appreciation call…you brought treats, thanked us for our business and asked if there was anything your company could do better for ours.
I want you to know that I have never been as pleased with an out sourced business in your specialty as I have been with you.
Document Technologies should know how very prompt, caring, detailed and professional you are on every call you make to our office.
It is a pleasure and a comfort to know that you will arrive to assist with a problem or begin a project and trust it will be completed in an appropriate amount of time.
Proper communication between you and the staff is observed and greatly appreciated.
I would recommend you to any business for IT services.
Thank you for taking great care of our needs.
With the DocSTAR system provided by Document Technologies, we have the security that if our building burned down today, tomorrow we open up offsite and have access to everything we had access to the day before, and that is HUGE for us…
Document Technologies was one of the best decisions I have ever made for New Mexico Legal Aid. They are totally responsive to the needs of my program and our 10 offices. We have copiers and printers throughout the 10 offices and if we have a problem their quick response keeps us doing business no matter what.
The staff of Document Technologies are AMAZING! They go above and beyond to make sure we are always taken care of. Their response time is always so quick. We know when we have a big print job that they are a phone call away and will be here quickly if needed.
An exemplary example of “outstanding customer care” by a local vendor that starts at the front door. Please contact them before your next lease renewal to find out what I mean.
Our office has used Document Technologies for all of our copiers and many fax machines for 20 years. The service they provide and their employees are amazing. Most of their employees have worked there for as long as we have used them, which also says something about their team!
Great customer service. Always accommodating. They have always taken the time to help our staff and teachers on how to work the copiers . Whenever we need help they are there that day.
Professional staff, kind and courteous support. They didn’t sell us what we wanted . . . They sold us what we needed!
We have used Document Technologies to support our printers and copiers for years. They have done an excellent job for us! Their response time to requests for service is quick, their offerings are diverse, and their knowledge of the technology they provide is broad. Printing and document management can become huge burdens on both IT support as well as office staff. I would recommend any size company check into DocTech as a means of alleviating that burden!
Great customer service! Friendly, helpful staff that always comes through when we need them.
Document Technologies is professional and customer focused. Cierra provided outstanding customer assistance.
“They are always helpful, and if there is a problem, they always work until it is solved. Very good…”
We cannot say enough nice things about Document Technologies. Jennifer is great to work with over the phone, and Chris really took the time to explain everything to us while he worked. Very knowledgeable and kind people!
As a small business owner I did not think it would be possible to have a “office style printer” when I started out. I was wrong. Doc Tech was able to provide me a professional printer and copier that greatly reduced my costs and made things far more efficient for my company. Their customer service is over the top. I have never had a problem but know if I did it would be fixed right away. I can highly recommend this company!